Agenda - AI in Retail | AI in Retail

08:30 - 09:30

Registration Opens and Welcome Networking

09:30 - 09:35

Chair's Opening Remarks

09:35 - 10:10

Opening Keynote Panel: From Hype to Hard Truths: What AI Really Means for Retail

10:10 - 10:40

Revolutionising Retail through AI Agents: ElevenLabs

10:40 - 11:10

From Browsers to Buyers: How Hyper-Personalisation Drives Conversion

11:10 - 11:20

Closing the loop: taking AI from experimentation to ROI

11:20 - 11:40

Coffee Break

11:40 - 12:10

Fireside Chat: Beauty Meets AI: Reimagining Luxury Retail with The Estée Lauder Companies

12:10 - 12:20

AI at the Point of Sale: How SumUp Turns Everyday Transactions into Smart Retail Moments

Roundtables

Showing 4 of 4 Streams

Real-time AI Real Talk: Streaming Data, Edge AI & Fast Feedback Loops

Data Readiness for Hyper-Personalisation: Clean rooms, CDP and Beyond

Secure by Design: Protecting Retail Data & Systems from Cyber Threats

Deploying AI Agents in Customer Service and Operations

12:20 - 13:10

Where does real-time AI matter most, in-store recommendations, fraud, fulfilment, pricing?

12:20 - 13:10

How can retailers build data pipelines that unify ecommerce, store, CRM, and third-party data?

12:20 - 13:10

How can retailers protect sensitive data, secure AI systems, and implement governance to reduce risk across AI-powered operations?

12:20 - 13:10

How can retailers safely scale AI agents across customer and operational journeys without sacrificing control, compliance, or brand integrity?

13:10 - 14:00

Networking Lunch

14:00 - 14:30

How We’ve Established AI as a Capability at HEINEKEN

14:30 - 14:40

Agentic AI Meets the Shop Floor: Smarter, Real-Time Operations with x-hoppers

14:40 - 15:10

Winning with AI: Aligning People, Processes & Platforms for AI Success in Retail

15:10 - 16:00

Networking Drinks

AI in RetailTuesday, 25 November 2025